We are locally base in Christchurch, you are welcome to visit our factory at 17/19 Nga Mahi Road, Sockburn, Christchurch by appointment

Yes, we offer both standard sizes for cost-effective solutions and custom-made options tailored to your space and style. This way, we can cater to different budgets and project needs without compromising on quality.

Yes. Polycarbonate pergolas are designed to handle New Zealand’s changing weather conditions, including strong sunlight, wind, and rain. When installed with a strong aluminium frame, they provide reliable protection for outdoor spaces throughout the year.

For our stocked range, we can dispatch it NZ-wide immediately. For local installations, allow approximately 2 weeks to schedule and complete the job. For custom-made solution, the lead time typically ranges from 4 to 14 weeks, depending on the complexity of your design and current production demand. We’ll provide a clear timeline with your quote.

Yes, we can! Our side screens can be added to most existing pergolas, decks, or outdoor structures— whether or not they were originally installed by us. We offer a range of manual and motorised screen options, including mesh for airflow and UV protection, or solid panels for full privacy and wind shelter.

Yes. DIY pergola kits are available for customers who prefer to install the structure themselves. These kits typically include pre-cut components and installation instructions, making the process straightforward for homeowners or builders.

Polycarbonate pergolas require very little maintenance. Occasional cleaning with water and mild detergent is usually enough to keep the panels clear and looking good. Aluminium frames also require minimal upkeep compared with timber structures.

Yes. A well-designed pergola can improve outdoor living space and increase the overall appeal of a property. Many homeowners in New Zealand install pergolas to create comfortable outdoor areas for dining, relaxing, and entertaining.

Yes. Pergola installation services are available in Christchurch and surrounding areas. Custom designs can also be provided to suit different outdoor spaces, decks, or patios.

Generally no. However, rules vary by region, and we recommend checking with your local council. We can also assist with guidance and documentation if required.

Polycarbonate roofing is popular because it is extremely strong, lightweight, and weather-resistant. It is approximately 250 times stronger than glass and 25 times stronger than acrylic, making it ideal for outdoor structures. It also provides excellent UV protection and fire resistant while allowing natural daylight into the pergola area.

Absolutely. Because you’re buying direct from the manufacturer, we cut out the middleman to give you high-quality products at unbeatable prices. If you find a lower price on the same product and materials, let us know and we’ll beat it by 10%. *T&C Applies

At Shade Master, we want you to be confident in your purchase. If you change your mind, we accept returns under the following conditions: Change of Mind Returns If you change your mind after purchasing, we may accept a return under the following conditions: • The product must be returned within 7 days of purchase. • Items must be in brand-new condition, unused, unopened, and in their original packaging. • A 25% restocking fee will be applied to all approved returns. • Customers are responsible for return shipping costs. • A valid proof of purchase (receipt or order confirmation) is required. We recommend using a tracked courier service for all returns, as we are not responsible for items lost or damaged in transit. Non-Returnable Items Unfortunately, we cannot accept returns or offer refunds for the following: • Items that have been used, assembled, installed, or altered • Products not returned in original packaging • Custom-made, cut-to-size, or special-order products • Any item returned damaged or incomplete To request a return, please contact us at sales@nzshademaster.com (mailto:info@mysite.com)within 7 days of receiving your item. We will review your request and provide return instructions if eligible.