Yes! You’re welcome to visit our factory to see product samples, discuss your project in person, and view our quality up close. Please make sure to make an appointment with us.

Absolutely. Because you’re buying direct from the manufacturer, we cut out the middleman to give you high-quality products at unbeatable prices. If you find a lower price on the same product and materials, let us know and we’ll beat it by 10%. *T&C Applies

Yes, we offer both standard sizes for cost-effective solutions and custom-made options tailored to your space and style. This way, we can cater to different budgets and project needs without compromising on quality.

Absolutely. We understand New Zealand’s proud Do-It-Yourself culture. That’s why we offer DIY Kitsets on selected products that include everything you need and clear instructions. Check out our

for more.

For our stocked range, we can dispatch it NZ-wide immediately. For local installations, allow approximately 2 weeks to schedule and complete the job.

For custom-made solution, the lead time typically ranges from 4 to 14 weeks, depending on the complexity of your design and current production demand. We’ll provide a clear timeline with your quote.

Yes, we can! Our side screens can be added to most existing pergolas, decks, or outdoor structures— whether or not they were originally installed by us. We offer a range of manual and motorised screen options, including mesh for airflow and UV protection, or solid panels for full privacy and wind shelter.

Absolutely. Our systems are designed to be modular, so you can add screens, blinds, or other accessories whenever you're ready.

Yes, whether you choose a DIY kit or full installation, we’re here to support you every step of the way—from planning and design to after-sales care.

Due to our geographic location, New Zealand has the most harmful UV rays in the world, causing skin and fatal cancer issue. A canopy provides shade, shelter, and year-round comfort. With a louvre system, you get control over sunlight, airflow, and rain, enhancing both your lifestyle and your home’s resale value.

Definitely. Homeowners often see a boost in property value, and enjoy better use of outdoor spaces for dining, entertaining, or relaxing—rain or shine.

Generally no. However, rules vary by region, and we recommend checking with your local council. We can also assist with guidance and documentation if required.

Yes, absolutely! We’re always keen to collaborate. We offer exclusive trade pricing and tailored support for builders, architects, and other industry professionals.

At Shade Master, we want you to be confident in your purchase. If you change your mind, we accept returns under the following conditions:

Change of Mind Returns

If you change your mind after purchasing, we may accept a return under the following conditions:

• The product must be returned within 7 days of purchase.

• Items must be in brand-new condition, unused, unopened, and in their original packaging.

• A 25% restocking fee will be applied to all approved returns.

• Customers are responsible for return shipping costs.

• A valid proof of purchase (receipt or order confirmation) is required.

We recommend using a tracked courier service for all returns, as we are not responsible for items lost or damaged in transit.

Non-Returnable Items

Unfortunately, we cannot accept returns or offer refunds for the following:

• Items that have been used, assembled, installed, or altered

• Products not returned in original packaging

• Custom-made, cut-to-size, or special-order products

• Any item returned damaged or incomplete

To request a return, please contact us at

sales@nzshademaster.com within 7 days of receiving your item. We will review your request and provide return instructions if eligible.